FAQs

Our store operates from Monday to Sunday, including holidays, with our hours of operation being 8:00 AM to 5:00 PM (GMT+7). We are open every day to serve you and look forward to welcoming you during our business hours.

You do not need an appointment, please visit any of our stores at a time most suitable for you. However, requesting an appointment with one of our gems ambassadors will guarantee you a perfectly tailored service free from interruptions.

Both of our teams can assist you in English, Thai, and Chinese.

To ensure the privacy and comfort of all our customers, we kindly request that photography within our store be limited or avoided. We value the privacy of our customers and believe it is important to create a pleasant and respectful environment for everyone. We appreciate your understanding and cooperation in respecting the privacy of fellow shoppers during your visit.

To capture multiple stills and videos of shop interiors and exteriors, commercial or otherwise, permission must first be sought from our Press Office (press.office@gems-exhibition.com). This is so we can protect the integrity of our store, any commercially sensitive information, and most importantly the identity of our guests and team members.